Web members can cancel online from Account. Cancel before the trial end shown in your account to avoid the first recurring charge. Apple and Google subscriptions are managed through the store where they were purchased.
1. Fourteen-day web trial
Where offered, the web trial begins when checkout confirms it and runs until the date and time shown in your account. A payment method may be required. Unless cancelled beforehand, the membership converts to a recurring monthly subscription at the disclosed checkout price—currently USD $60 for the advertised web plan—plus applicable tax or conversion charges.
2. Cancelling a web membership
- Sign in using the same Google or Apple account used to join.
- Open Account and select Manage membership.
- Complete cancellation in the billing portal and retain the confirmation.
Cancellation is effective when confirmed by the billing system. It normally stops future renewal while preserving access until the current paid period ends. If the control is unavailable, email billing@mywealth2health.com before the renewal time with your account email.
3. Apple App Store subscriptions
Apple controls billing, cancellation, and refund decisions for App Store purchases. Cancel in your Apple subscription settings and request any refund through Apple’s official purchase-support process. Deleting our app or account does not itself cancel Apple billing.
4. Google Play subscriptions
Google controls billing, cancellation, and applicable refund handling for Play purchases. Cancel in Google Play subscriptions and use Google’s official purchase support for refund requests. Deleting our app or account does not itself cancel Play billing.
5. Web refund requests
If you believe a web charge was duplicated, unauthorised, caused by a confirmed cancellation failure, or otherwise incorrect, contact us promptly. Include the account email, charge date, amount, and payment reference—never a full card number. We assess requests fairly under the checkout terms and applicable consumer law.
Except where law or the disclosed checkout terms require otherwise, fees for an already-started digital service period may be non-refundable. Approval is not automatic and access may end when a refund is issued.
6. Cooling-off and mandatory rights
Nothing in this policy limits non-waivable consumer rights. South African electronic transactions may carry statutory cooling-off rights and exceptions, including where service performance begins with the consumer’s consent. The 14-day trial is intended to provide a practical evaluation period but does not replace rights that apply by law.
7. Failed payments
We or the billing provider may retry a failed renewal as disclosed, notify you, restrict access, or end the membership. Update the payment method through the secure billing portal; do not send card details by email.
8. Account deletion is separate
A deletion request closes service access and begins the privacy process, but store subscriptions may require separate cancellation. Cancel first and keep the confirmation. Some transaction records may be retained as required for tax, accounting, fraud prevention, disputes, or law.
9. Contact
Billing assistance: billing@mywealth2health.com. We aim to acknowledge complete requests promptly.